1. Definitions

For the purposes of these Terms & Conditions:

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Client

The school, organisation or individual responsible for the workshop booking and payment.

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Participant

Any person taking part in the workshop activities.

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Accompanying Person

Any teacher, parent, guardian, principal, volunteer, helper, photographer, translator, organiser, support staff or other person entering Yili Farm's premises as part of the booking, regardless of whether they participate in the workshop activities.

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Booking Numbers

The total number of Participants and Accompanying Persons reflected in the signed quotation.

Booking Deposit: The initial 50% payment required to confirm a booking. This deposit is non-refundable and non-transferable.

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Remaining Balance

The outstanding 50% of the confirmed workshop fee.

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Calendar Days

All days, including Saturdays, Sundays and Singapore public holidays.

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Working Days

Monday to Friday, excluding Singapore gazetted public holidays.

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Written Notice: All cancellation, rescheduling and booking change requests must be sent by email to team@yilifarm.com.sg. WhatsApp messages, phone calls and verbal communications are not accepted as formal Written Notice.

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Notice Deadlines: All deadlines follow Singapore time. Written Notices received after 12:00pm on a Working Day, or on a non-Working Day, will be treated as received on the next Working Day. Cancellation and rescheduling periods are calculated in Calendar Days, based on the date the notice is treated as received, excluding the workshop date.

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2. Booking & Confirmation

All workshop enquiries must be submitted through our official booking form, email or phone.

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Booking Confirmation

When Yili Farm indicates that a workshop date is available, the date is not reserved.

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All available dates are shared with other schools and organisations.

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A booking will only be officially confirmed after:

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• Yili Farm has received the signed quotation;

• the required payment (where applicable) has been received and verified; and

• Yili Farm has issued a Booking Confirmation Email.​

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The issuance of a quotation and/or invoice does not constitute confirmation of a booking.

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Booking Deposit

A 50% deposit is required to confirm all bookings, unless otherwise agreed by Yili Farm in writing.

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This deposit is non-refundable and non-transferable.

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3. Booking Numbers & Billing

The Booking Numbers reflected in the signed quotation shall be treated as the confirmed booking numbers.

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Clients are responsible for ensuring that all booking details, including Participant numbers and Accompanying Person numbers, are accurate before signing the quotation.

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The confirmed Booking Numbers will be used for:

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• workshop planning;

• manpower allocation;

• preparation of workshop materials and activity kits; and

• billing.

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Any person entering Yili Farm's premises as part of the booking must be declared to Yili Farm and reflected in the signed quotation unless otherwise agreed by Yili Farm in writing.

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Any increase in Booking Numbers is subject to Yili Farm's approval, operational capacity, material availability and facilitator availability.

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Where approved, additional Participants and/or Accompanying Persons will be charged at the applicable rates stated in the quotation.

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Yili Farm reserves the right to refuse entry to undeclared persons where safety or operational capacity may be affected.

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Any reduction in Booking Numbers after the quotation has been signed will not result in a revision of the quoted amount.

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Billing will remain based on the confirmed Booking Numbers stated in the signed quotation, together with any approved additional charges.

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The Client warrants that it has obtained all necessary approvals and permissions from parents, guardians or the relevant organisation for Participants to attend the workshop and participate in the activities.

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4. Payment & Fees

Payment Terms

Workshop fees must be paid in accordance with the payment terms stated in the quotation or invoice, unless otherwise agreed by Yili Farm in writing.

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• A 50% non-refundable and non-transferable Booking Deposit is required to confirm the booking.

• The Remaining Balance is due 7 Calendar Days before the confirmed workshop date.

• Full payment must be received before the workshop, unless otherwise agreed by Yili Farm in writing.

• All payments are subject to verification by Yili Farm's Finance team.

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Clients are responsible for allowing sufficient time for payment processing.

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Late or Outstanding Payments 

If payment is not received by the due date, Yili Farm may request immediate payment or cancel the booking after providing written notice and an opportunity to settle the outstanding amount.

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Cancellation due to non-payment does not remove any outstanding payment obligations under these Terms & Conditions.

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Alternative payment arrangements require Yili Farm's written approval.

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Additional Participants & Charges

Any additional Participants or Accompanying Persons attending beyond the confirmed Booking Numbers will be charged at the applicable rates, subject to Yili Farm's approval.

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Additional charges will be invoiced separately after the workshop. Payment is due 7 Calendar Days after the workshop date, unless otherwise stated on the invoice.

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If the payment due date falls on a Saturday, Sunday or Singapore public holiday, payment will be due on the next Working Day.

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Accepted Payment Methods

• Bank Transfer

• PayNow (UEN: 199606124G)

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All prices are listed in Singapore Dollars (SGD) and exclude GST unless otherwise stated.

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5. Cancellation & Refund Policy

Booking Deposit

The 50% booking deposit is non-refundable and non-transferable.

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The booking deposit cannot be applied towards another booking.

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Cancellation Charges & Refunds

Cancellation charges are calculated according to the following schedule:

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• 30 Calendar Days or more before the workshop date: The Booking Deposit is retained. Any Remaining Balance already paid will be refunded in full.

• 15–29 Calendar Days before the workshop date: The Booking Deposit and 50% of the Remaining Balance are payable. Any excess payment received will be refunded.

• 14 Calendar Days or fewer before the workshop date: The full workshop fee remains payable. No refund will be provided.

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These charges apply whether or not the Remaining Balance has already been paid.

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Late Cancellations & No-Shows

Cancellations made 14 Calendar Days or fewer before the workshop date, or failure to attend without prior cancellation (no-show), will result in the full workshop fee remaining payable.

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Any unpaid Remaining Balance must still be settled, even if the Client does not attend.

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This is because workshop materials, manpower and other resources are prepared and allocated in advance based on the confirmed Booking Numbers.

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Approved rescheduling arrangements under Clauses 6 and 8 will follow their respective conditions.

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Cancellation After Rescheduling

Where a booking has been rescheduled, the cancellation notice period shall be calculated based on the final confirmed workshop date.

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Example (Workshop Fee = $100)

Booking Deposit: $50 (non-refundable and non-transferable).

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Remaining Balance: $50.

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• Cancel 30 Calendar Days or more before the workshop → Total payable: $50. If fully paid, $50 refunded.

• Cancel 15–29 Calendar Days before the workshop → Total payable: $75. If fully paid, $25 refunded.

• Cancel 14 Calendar Days or fewer before the workshop → Total payable: $100. No refund. If only the $50 deposit has been paid, the outstanding $50 remains payable.

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6. Rescheduling

All requests to reschedule must be submitted in writing and are subject to Yili Farm's approval and availability.

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The following rescheduling fees apply:

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• 30 Calendar Days or more before the workshop date: No rescheduling fee.

• 15–29 Calendar Days before the workshop date: 10% of the signed quotation amount.

• 14 Calendar Days or fewer before the workshop date: 25% of the signed quotation amount.

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Rescheduling fees are payable in addition to the original confirmed workshop fee.

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Each booking may only be rescheduled once.

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Any subsequent request to reschedule will be treated as a cancellation of the existing booking. The Cancellation & Refund Policy shall apply.

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Should the Client wish to proceed with another workshop date, a new booking will be required, subject to Yili Farm's prevailing booking procedures, Terms & Conditions and availability.

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A new booking will require a new booking form, quotation and, where applicable, a new 50% non-refundable and non-transferable deposit.

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Any complimentary haze-related rescheduling under Clause 8 will count as the booking's one permitted rescheduling.

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7. Weather Policy

Yili Farm is an outdoor farm and does not have enclosed indoor facilities where workshops can be conducted.

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The guided farm tour takes place outdoors.

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Certain workshop activities are conducted in sheltered areas. However, these are not enclosed indoor spaces and remain exposed to outdoor conditions. Rainwater may enter sheltered areas depending on weather conditions and wind direction.

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In the event of heavy rain or adverse weather conditions, the guided farm tour may be shortened, modified or cancelled for safety reasons.

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The workshop activity will proceed under a sheltered area where reasonably possible and safe to do so.

 

No refunds, discounts or partial refunds will be provided for activities affected by weather conditions.

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8. Haze & Air Quality Policy

Programme Operations

Yili Farm is an outdoor farm without enclosed indoor workshop facilities. Sheltered areas remain exposed to outdoor air conditions.

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Yili Farm will follow prevailing air quality conditions and relevant advisories issued by NEA, MOH and other Singapore authorities.

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Workshops will proceed where activities can be conducted safely. Yili Farm reserves the right to shorten, modify, pause or cancel activities where necessary due to haze conditions.

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Changes to activities due to haze do not automatically entitle Clients to refunds or rescheduling.

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Government Advisories

Where government advisories or prevailing air quality conditions prevent Yili Farm from safely conducting the workshop, Yili Farm will contact the Client to discuss suitable arrangements, including rescheduling without additional fees.

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Internal Haze Policies

Where a Client chooses not to attend due to its internal haze policy, while Yili Farm is able to safely conduct the workshop, the standard Cancellation & Refund Policy and Rescheduling Policy will apply unless the Special Haze Rescheduling Arrangement below is approved.

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Special Haze Rescheduling Arrangement

As a goodwill exception, Yili Farm offers one complimentary haze-related rescheduling, subject to the following conditions:

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• The Client is unable to attend due to its internal haze policy.

• The request must reach team@yilifarm.com.sg no later than 12:00pm on the Working Day immediately before the workshop date.

• Rescheduling is subject to Yili Farm's approval and availability.

• The Client may propose a new workshop date for Yili Farm's confirmation.

• Only one complimentary rescheduling is permitted per booking and will count towards the one permitted rescheduling under Clause 6.

• The Booking Deposit and any Remaining Balance already paid will remain allocated to the same booking. No refund or transfer to another booking will be provided under this goodwill arrangement.

 

Example: For a workshop scheduled on Monday, 12 January 2026, the rescheduling request must reach Yili Farm's email by Friday, 9 January 2026, at 12:00pm.

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Eligible Activities

Activities 1, 3, 4 and 6 may be rescheduled once without changing the booked activity.

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Special Conditions for Activities 2 and 5

Activities 2 and 5 require advance crop or mushroom production and harvesting preparations.

 

Therefore, Activities 2 and 5 cannot be rescheduled to another date while retaining the same activity under this special haze arrangement.

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As a goodwill exception, Clients who have booked Activity 2 or 5 may request one complimentary haze-related rescheduling only if they change to:

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• Activity 1: Sow & Show – Vegetable Planting Workshop; or

• Activity 3: Grow & Glow – Mushroom Growing Workshop.

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The same notice deadline and rescheduling conditions apply.

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If the new activity costs more, the Client must pay the difference. If it costs less, the original confirmed workshop fee remains unchanged.

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If the Client cancels the rescheduled workshop or requests another change of date, the standard Cancellation & Refund Policy and Rescheduling Policy will apply.

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9. Participant Responsibilities

Participants and Accompanying Persons are expected to:

• arrive punctually;

• follow all instructions given by Yili Farm staff; 

• remain within designated workshop areas unless otherwise instructed by Yili Farm staff; and

• wear suitable attire.

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Late arrivals may result in a shortened workshop duration. Workshops will end at the scheduled time regardless of the actual arrival time.

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Covered shoes are strongly recommended.

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We also recommend bringing:

• a hat;

• sunscreen;

• insect repellent; and

• drinking water.

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10. Safety & Liability

Participation in farm workshops involves outdoor activities and certain inherent risks, including uneven terrain, weather exposure, and the handling of farming equipment.

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Yili Farm will take all reasonable precautions to provide a safe environment and appropriate guidance throughout the programme.

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Teachers, parents, guardians, and organisers remain responsible for supervising children under their care at all times.

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To the fullest extent permitted by law, Yili Farm shall not be liable for any injury, loss or damage arising from:

• failure to comply with safety instructions;

• inadequate supervision by accompanying adults; or

• circumstances beyond Yili Farm's reasonable control.

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11. Photography & Media

Yili Farm may take photographs and videos during workshops for marketing and promotional purposes.

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If you or your organisation do not wish to appear in such media, please inform Yili Farm in writing before the workshop date.

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While reasonable efforts will be made to exclude such individuals, Yili Farm cannot guarantee that they will not appear incidentally in background images, group photographs or videos.

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12. Conduct & Removal

Yili Farm reserves the right to refuse entry to, or require the removal of, any Participant or Accompanying Person whose behaviour is unsafe, disruptive, abusive, inappropriate, or may pose a risk to other visitors, staff, animals, property or the safe operation of the workshop.

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No refund, compensation or replacement workshop shall be provided in such circumstances.

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13. Force Majeure

Yili Farm shall not be held responsible for delays, cancellations or changes arising from events beyond its reasonable control, including but not limited to severe weather, government regulations, public health measures, natural disasters or emergencies.

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14. Agreement

By signing the quotation or proceeding with a workshop booking, the client acknowledges that they have read, understood and agreed to these Terms & Conditions.

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Yili Farm reserves the right to amend these Terms & Conditions at any time without prior notice.

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If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.

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Yili Farm reserves the right to amend these Terms & Conditions from time to time. The version in effect on the date of the Booking Confirmation Email shall apply to the booking unless otherwise agreed in writing by Yili Farm.

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Effective Date: 8 October 2026
Last Updated: 8 October 2026

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© Yili Farm. All rights reserved.

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